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Everything your small business
needs to know about Vimly.
General
FAQs
Vimly, Inc.
Vimly is an all-in-one client experience platform designed to streamline various aspects of your business operations. From acquiring clients to managing projects and getting recognition for your work, Vimly offers a comprehensive suite of tools to support your endeavors.
Here's a glimpse of what Vimly encompasses:
- Customer Relationship Management (CRM): Keep track of your clients, their preferences, and interactions with ease. Vimly's CRM system helps you nurture relationships and provides insights for personalized interactions.
- Communication Tools: Seamlessly communicate with your clients through text and email. Stay connected and responsive to their needs using Vimly's integrated communication features.
- Online Payment Processing: Simplify the payment process for your clients by offering online payment options. Vimly enables secure transactions, making it convenient for both parties.
- Online Presence Management: Enhance your online visibility and attract potential clients through Vimly's online presence management tools. Optimize your digital footprint across various platforms for increased exposure.
- Reputation Management: Monitor and manage your reputation online effectively. Vimly helps you track feedback, respond to reviews, and maintain a positive brand image.
- Social Media Management: Streamline your social media presence with Vimly's social media management features. Schedule posts, engage with your audience, and analyze performance metrics to optimize your strategy.
- Document Sharing and Storage: Centralize your documents and collaborate with clients effortlessly using Vimly's document sharing and storage capabilities. Access files securely and ensure smooth workflow management.
Vimly's pricing structure is tailored to accommodate the unique needs of each business type. To receive a personalized quote and determine which Vimly plan aligns best with your requirements, we invite you to schedule a demo with us. During the demo, our team will gain insights into your specific business needs and provide you with a custom pricing proposal. Contact us today to get started on optimizing your client experience with Vimly.
- Vimly is a cloud-based solution optimized for performance in Chrome browsers. While Vimly strives for certified performance in Chrome, we do not guarantee the same level of performance in Safari or Firefox. Additionally, please note that Vimly is not supported in Internet Explorer.
- Upon purchasing Vimly, your account will be promptly set up. To access your account, simply log in using the email address you used during the sign-up process. At the point of sale, you'll have the opportunity to create a unique password for your Vimly account.
- Should you ever need to reset your password, you can easily do so directly on the login screen at any time. We value your convenience and strive to provide a seamless user experience with Vimly.
Command
Center
Vimly Command Center merges email, social media, messaging, calls, and video chats into unified client conversations. It's free and simplifies communication management, fostering stronger client relationships and responsiveness. The platform's intuitive design enables seamless navigation across channels, ensuring a consistent and efficient user experience.
Vimly, Inc.
Command Center is offered for free indefinitely, with all users receiving three inbox channels, 60 minutes of calls, a 30-day retention period for TeamChat history, and email support for up to five users per business account. Additionally, Plus Command Center users are entitled to six inbox channels, 300 minutes of calls, a 12-month retention period for TeamChat history, and full phone, email, and chat support. Professional Command Center users enjoy unlimited inbox channels, unlimited TeamChat history retention, 600 minutes of calls, and full phone, email, and chat support.
Moreover, Command Center provides discounted pricing for Plus and Professional Plans tailored for teams exceeding 10 users, with pricing varying according to the chosen plan and the number of users. However, it's essential to note that terms and conditions apply, and free plans have limited functionality. Upgraded plans offering enhanced features are available for a fee.
Channels inside of Inbox are all the communications platforms that you may be using with clients such as business social media profiles or email accounts. Each account added is considered a separate channel inside of Command Center.
Inbox supports the following channels currently:
- Gmail
- Outlook
- iCloud
- Hotmail
- AOL
- Yahoo
- Other IMAP
- Phone
- SMS
- Video
- TTLL (Text-to-Landline)
- Webchat
- Email channels connected to the Inbox will import messages from the previous 90 days. Subsequent email conversations will be accessible within the Inbox going forward.
- However, social media conversations will not be imported upon activation. Nevertheless, all new social media conversations will be captured and available within the Inbox from that point onward.
With a free forever1 Command Center only five users can be added to a businesses’ account, but with Plus and Professional plans unlimited users can be added.
Yes, the Plus and Professional plans offer an additional 100 minutes per month for only $5.
- All Vimly Command Center accounts will be provided with a new business phone number upon signing up, which can be used for making and receiving calls.
- Please note that SMS functionality is not available in New Zealand. Additionally, it's important to be aware that the rules governing the Phone/SMS channels may differ from those of TeamChat (TTLL).
With the Command Center mobile app, you have the freedom to address customer inquiries from anywhere. The app simplifies the process of responding to emails, SMS messages, calls, and social media messages, all within a single platform.
Vimly, Inc.
Vimly is an all-in-one client experience platform designed to streamline various aspects of your business operations. From acquiring clients to managing projects and getting recognition for your work, Vimly offers a comprehensive suite of tools to support your endeavors.
Here's a glimpse of what Vimly encompasses:
- Customer Relationship Management (CRM): Keep track of your clients, their preferences, and interactions with ease. Vimly's CRM system helps you nurture relationships and provides insights for personalized interactions.
- Communication Tools: Seamlessly communicate with your clients through text and email. Stay connected and responsive to their needs using Vimly's integrated communication features.
- Online Payment Processing: Simplify the payment process for your clients by offering online payment options. Vimly enables secure transactions, making it convenient for both parties.
- Online Presence Management: Enhance your online visibility and attract potential clients through Vimly's online presence management tools. Optimize your digital footprint across various platforms for increased exposure.
- Reputation Management: Monitor and manage your reputation online effectively. Vimly helps you track feedback, respond to reviews, and maintain a positive brand image.
- Social Media Management: Streamline your social media presence with Vimly's social media management features. Schedule posts, engage with your audience, and analyze performance metrics to optimize your strategy.
- Document Sharing and Storage: Centralize your documents and collaborate with clients effortlessly using Vimly's document sharing and storage capabilities. Access files securely and ensure smooth workflow management.
Vimly's pricing structure is tailored to accommodate the unique needs of each business type. To receive a personalized quote and determine which Vimly plan aligns best with your requirements, we invite you to schedule a demo with us. During the demo, our team will gain insights into your specific business needs and provide you with a custom pricing proposal. Contact us today to get started on optimizing your client experience with Vimly.
- Vimly is a cloud-based solution optimized for performance in Chrome browsers. While Vimly strives for certified performance in Chrome, we do not guarantee the same level of performance in Safari or Firefox. Additionally, please note that Vimly is not supported in Internet Explorer.
- Upon purchasing Vimly, your account will be promptly set up. To access your account, simply log in using the email address you used during the sign-up process. At the point of sale, you'll have the opportunity to create a unique password for your Vimly account.
- Should you ever need to reset your password, you can easily do so directly on the login screen at any time. We value your convenience and strive to provide a seamless user experience with Vimly.
Business
Center
Vimly Command Center merges email, social media, messaging, calls, and video chats into unified client conversations. It's free and simplifies communication management, fostering stronger client relationships and responsiveness. The platform's intuitive design enables seamless navigation across channels, ensuring a consistent and efficient user experience.
Vimly, Inc.
Command Center is offered for free indefinitely, with all users receiving three inbox channels, 60 minutes of calls, a 30-day retention period for TeamChat history, and email support for up to five users per business account. Additionally, Plus Command Center users are entitled to six inbox channels, 300 minutes of calls, a 12-month retention period for TeamChat history, and full phone, email, and chat support. Professional Command Center users enjoy unlimited inbox channels, unlimited TeamChat history retention, 600 minutes of calls, and full phone, email, and chat support.
Moreover, Command Center provides discounted pricing for Plus and Professional Plans tailored for teams exceeding 10 users, with pricing varying according to the chosen plan and the number of users. However, it's essential to note that terms and conditions apply, and free plans have limited functionality. Upgraded plans offering enhanced features are available for a fee.
Channels inside of Inbox are all the communications platforms that you may be using with clients such as business social media profiles or email accounts. Each account added is considered a separate channel inside of Command Center.
Inbox supports the following channels currently:
- Gmail
- Outlook
- iCloud
- Hotmail
- AOL
- Yahoo
- Other IMAP
- Phone
- SMS
- Video
- TTLL (Text-to-Landline)
- Webchat
- Email channels connected to the Inbox will import messages from the previous 90 days. Subsequent email conversations will be accessible within the Inbox going forward.
- However, social media conversations will not be imported upon activation. Nevertheless, all new social media conversations will be captured and available within the Inbox from that point onward.
With a free forever1 Command Center only five users can be added to a businesses’ account, but with Plus and Professional plans unlimited users can be added.
Yes, the Plus and Professional plans offer an additional 100 minutes per month for only $5.
- All Vimly Command Center accounts will be provided with a new business phone number upon signing up, which can be used for making and receiving calls.
- Please note that SMS functionality is not available in New Zealand. Additionally, it's important to be aware that the rules governing the Phone/SMS channels may differ from those of TeamChat (TTLL).
With the Command Center mobile app, you have the freedom to address customer inquiries from anywhere. The app simplifies the process of responding to emails, SMS messages, calls, and social media messages, all within a single platform.
Marketing
Center
Vimly Command Center merges email, social media, messaging, calls, and video chats into unified client conversations. It's free and simplifies communication management, fostering stronger client relationships and responsiveness. The platform's intuitive design enables seamless navigation across channels, ensuring a consistent and efficient user experience.
Vimly, Inc.
Command Center is offered for free indefinitely, with all users receiving three inbox channels, 60 minutes of calls, a 30-day retention period for TeamChat history, and email support for up to five users per business account. Additionally, Plus Command Center users are entitled to six inbox channels, 300 minutes of calls, a 12-month retention period for TeamChat history, and full phone, email, and chat support. Professional Command Center users enjoy unlimited inbox channels, unlimited TeamChat history retention, 600 minutes of calls, and full phone, email, and chat support.
Moreover, Command Center provides discounted pricing for Plus and Professional Plans tailored for teams exceeding 10 users, with pricing varying according to the chosen plan and the number of users. However, it's essential to note that terms and conditions apply, and free plans have limited functionality. Upgraded plans offering enhanced features are available for a fee.
Channels inside of Inbox are all the communications platforms that you may be using with clients such as business social media profiles or email accounts. Each account added is considered a separate channel inside of Command Center.
Inbox supports the following channels currently:
- Gmail
- Outlook
- iCloud
- Hotmail
- AOL
- Yahoo
- Other IMAP
- Phone
- SMS
- Video
- TTLL (Text-to-Landline)
- Webchat
- Email channels connected to the Inbox will import messages from the previous 90 days. Subsequent email conversations will be accessible within the Inbox going forward.
- However, social media conversations will not be imported upon activation. Nevertheless, all new social media conversations will be captured and available within the Inbox from that point onward.
With a free forever1 Command Center only five users can be added to a businesses’ account, but with Plus and Professional plans unlimited users can be added.
Yes, the Plus and Professional plans offer an additional 100 minutes per month for only $5.
- All Vimly Command Center accounts will be provided with a new business phone number upon signing up, which can be used for making and receiving calls.
- Please note that SMS functionality is not available in New Zealand. Additionally, it's important to be aware that the rules governing the Phone/SMS channels may differ from those of TeamChat (TTLL).
With the Command Center mobile app, you have the freedom to address customer inquiries from anywhere. The app simplifies the process of responding to emails, SMS messages, calls, and social media messages, all within a single platform.
Fees
Schedule
The onboarding fee is charged so that we can make sure you are getting the most out of your Vimly. We will help you get set up and activate the features you need the most to get you started.
All Business Center and/or Marketing Center subscriptions will include an additional $9 per month Service & Support fee covering unlimited, 24/7 support, service, and ongoing training.
Support
Center
The time required for setting up Vimly can vary depending on the specific features and reasons for your purchase. Some functionalities may necessitate a longer investment of time during the onboarding process compared to others. Our onboarding journey is designed to assist you in getting started, with each call typically lasting around an hour. However, the duration may vary based on your availability and level of commitment to the setup process. Rest assured, we are committed to ensuring that you receive the support and guidance needed to effectively utilize Vimly for your business needs.
All paid Vimly subscription levels will be assigned a dedicated Vimly Service Specialist to provide personalized support and guidance. For users with free Command Center accounts, support is available via email and our online community.
You can connect with us directly within Vimly by clicking on the orange circle located at the bottom right-hand corner of the screen. This will open our Support interface, allowing you to email or chat with us directly for assistance.
Certainly, it is against our company policy to provide login credentials or direct access to your Business Advisor. Our Vimly Service Specialists are available to assist you with onboarding and activating your Vimly features. We believe that the most effective way to learn is by being in control of your account, while our Business Advisors or Vimly Service Specialists guide you through hands-on learning experiences.
To access Vimly on your mobile device, simply go to Google Play or the Apple Store and search for "Vimly." Download the app for free, and login using the same credentials you use on your desktop. Ensure that you enable notifications so you can receive instant alerts for appointment bookings, payments, reviews, and other important updates.
Terms &
Conditions
You can view the comprehensive terms and conditions for your purchase by visiting the following link: https://vimly.ai/faqs/
Yes, you can upgrade your package anytime inside Vimly. Go to settings -> Account and select package level requested. You can also purchase add-ons through this upgrade process.
Don’t worry, we will prorate the difference during the subscription terms.
If you choose to cancel Vimly any time after your initial contract term, your Vimly will be taken down, including any features associated such as your website. If you change your mind within 60 business days, we can reactivate your existing Vimly and you will not lose any of your content or data.
There are five main category restrictions for Vimly: Pharmaceutical Companies, Marijuana-related businesses (CBD-related businesses are permitted, with limited features), Adult Services (escorts, and overtly sexually-oriented businesses), Dangerous product businesses (includes guns/weapons, explosives/ fireworks, tobacco/vape products, and drugs/drug paraphernalia). However, there may also be restrictions within other categories to elements of Vimly, such as social or text marketing. You can contact us here if you have questions about whether or not Vimly is a good fit for your business.
We’re not happy if you’re not happy. Contact Client Care to resolve any issues or cancel.
Unrivaled, limitless, 24/7 support2.
Why businesses choose Vimly
One Simple Package
No other software integrates payments, marketing and CRM tools like Vimly. When the features are connected, you’re connected.
Safe & Secure
From document storage to online payment processing, Vimly security features will protect your business and your customer data.
24/7 Service & Support
Whether you’re on the go or need help this very moment, make our team your team. Vimly experts are available 24/7 to support.